Ticaret Bakanl\u0131\u011f\u0131 verilerine g\u00f6re s\u00f6z konusu t\u00fcketici m\u00fc\u015favere \u00e7izgisi, t\u00fcketicilerin kar\u015f\u0131la\u015ft\u0131klar\u0131 meseleler i\u00e7in tahlil teklifleri sunmas\u0131n\u0131n yan\u0131nda uyu\u015fmazl\u0131klar\u0131n\u0131n giderilmesi hedefiyle m\u00fcracaatlar\u0131n ilgili mercilere y\u00f6nlendirilmesine imkan tan\u0131yor.<\/p>\n
Alo 175 T\u00fcketici M\u00fcracaat S\u0131n\u0131r\u0131 ile t\u00fcketiciler, sat\u0131n ald\u0131klar\u0131 mal ve hizmetlere ait ya\u015fad\u0131\u011f\u0131 problemlerin yan\u0131 s\u0131ra insan s\u0131hhati, can ve mal g\u00fcvenli\u011fi a\u00e7\u0131s\u0131ndan risk ta\u015f\u0131yan eserler hakk\u0131nda da bilgi al\u0131yor, ya\u015fad\u0131klar\u0131 meseleleri iletebiliyor. Bahse mevzu \u00e7izgiyle \u015fuurlu t\u00fcketici profili olu\u015fturulmas\u0131 da hedefleniyor.<\/p>\n
EN \u00c7OK DAVET TEMMUZDA ALINDI<\/b><\/p>\n
T\u00fcketici M\u00fcracaat \u00c7izgisi’ne ge\u00e7en y\u0131l 135 bin 970 \u015fikayet ula\u015ft\u0131r\u0131l\u0131rken, ay\u0131pl\u0131 mal ve hizmet \u015fikayetleri 40 bin 147 (y\u00fczde 46,83) ile birinci s\u0131rada yer ald\u0131. Bunu 31 bin 648 (y\u00fczde 18,35) ile aral\u0131kl\u0131 sat\u0131\u015f \u015fikayetleri takip etti.<\/p>\n
Bu bahisleri, 25 bin 523 iade-kapat\u0131lan-kapsam d\u0131\u015f\u0131-ba\u015fka kurum ve \u00fcniteye giden \u015fikayetler, 21 bin 345 ile ticari reklam ve ilanlar ve haks\u0131z ticari uygulamalar\u0131, 5 bin 163 garanti evrak\u0131, 4 bin 60 abonelik\/s\u00fcreli yay\u0131n kontratlar\u0131 izledi.<\/p>\n
T\u00fcketici M\u00fcracaat S\u0131n\u0131r\u0131 \u00fczerinden ge\u00e7en y\u0131l 422 bin 784 davete kar\u015f\u0131l\u0131k verildi. Kelam konusu y\u0131l i\u00e7inde en \u00e7ok davet 41 bin 602 ile temmuz ay\u0131nda al\u0131nd\u0131. Bunu 39 bin 810 ile may\u0131s, 35 bin 775 ile a\u011fustos, 35 bin 646 ile aral\u0131k aylar\u0131 izledi.<\/p>\n
DENET\u0130M \u00c7ALI\u015eMALARI DEVAM ED\u0130YOR<\/b><\/p>\n
Ticaret Bakan\u0131 \u00d6mer Bolat, Bakanl\u0131k olarak, piyasa \u015fartlar\u0131nda ya\u015fanan de\u011fi\u015fiklikleri, ilgili kesimin genel \u00f6zelliklerini, t\u00fcketim al\u0131\u015fkanl\u0131klar\u0131ndaki de\u011fi\u015fimleri ve t\u00fcketicilerden ald\u0131klar\u0131 \u015fikayet m\u00fcracaatlar\u0131n\u0131 dikkate alarak kontrol \u00e7al\u0131\u015fmalar\u0131n\u0131 s\u00fcrd\u00fcrd\u00fcklerini s\u00f6yledi.<\/p>\n
T\u00fcketicilerin korunmas\u0131na y\u00f6nelik, aldat\u0131c\u0131 ve aldat\u0131c\u0131 reklamlar, piyasa nezareti ve kontrol\u00fc, t\u00fcketicilerin taraf oldu\u011fu mukavelelerin kontrol\u00fc, etiket ile kasa ortas\u0131ndaki fiyat fark\u0131 bahislerinin \u00fczerinde hassasiyetle durduklar\u0131n\u0131 lisana getiren Bolat, Bakanl\u0131\u011f\u0131n, t\u00fcketicilerin korunmas\u0131na ait mevzuat\u0131n uygulanmas\u0131ndaki aktifli\u011fin sa\u011flanmas\u0131 hedefiyle kontroller yapt\u0131\u011f\u0131n\u0131 s\u00f6z etti.<\/p>\n
Bolat, aral\u0131 kontratlar ba\u015fta olmak \u00fczere abonelik mukaveleleri, bankac\u0131l\u0131k hizmetleri, i\u015f yeri d\u0131\u015f\u0131nda kurulan mukaveleler, \u00f6n \u00f6demeli konut sat\u0131\u015flar\u0131, taksitle sat\u0131\u015f kontratlar\u0131, devre tatil, paket \u00e7e\u015fit, sat\u0131\u015f sonras\u0131 hizmetler ile fiyat etiketi \u00fczere hususlar\u0131n yak\u0131ndan takip edildi\u011fine dikkati \u00e7ekerek, \u015funlar\u0131 kaydetti:<\/p>\n
“Bakanl\u0131\u011f\u0131m\u0131z b\u00fcnyesinde olu\u015fturulan Alo 175 T\u00fcketici \u0130sti\u015fare \u00c7izgisi’ni arayarak sorun ve \u015fikayetlerini bildiren vatanda\u015flar\u0131m\u0131z, insan s\u0131hhati, can ve mal g\u00fcvenli\u011fi a\u00e7\u0131s\u0131ndan risk ta\u015f\u0131yan eserler hakk\u0131nda bilgi alabiliyor. Kelam konusu numaray\u0131 arayan t\u00fcketiciler, eser yahut hizmetin ismini, markas\u0131n\u0131, modelini, al\u0131\u015fveri\u015f tarihi ve yerini, ayr\u0131yeten fahi\u015f fiyat, ay\u0131pl\u0131 mal ya da hizmet eksikli\u011fi \u00fczere problemleri ayr\u0131nt\u0131l\u0131 formda belirtebiliyor. Biz de Bakanl\u0131k olarak vatanda\u015flar\u0131m\u0131z\u0131n rastgele bir ma\u011fduriyet ya\u015famamalar\u0131 i\u00e7in T\u00fcketici M\u00fcracaat S\u0131n\u0131r\u0131’na gelen \u015fikayetlerin gere\u011fini yap\u0131yoruz.”<\/p>\n
T\u00fcketicinin Korunmas\u0131 ve Piyasa Nezareti Genel M\u00fcd\u00fcrl\u00fc\u011f\u00fcne ge\u00e7en y\u0131l yap\u0131lan \u015fikayet m\u00fcracaatlar\u0131n\u0131n mevzu ve say\u0131 olarak da\u011f\u0131l\u0131m\u0131 \u015f\u00f6yle:<\/strong><\/p>\n Ticaret Bakanl\u0131\u011f\u0131 b\u00fcnyesinde hizmet veren “Alo 175 T\u00fcketici M\u00fcracaat Hatt\u0131”na ge\u00e7en y\u0131l 135 bin 970 \u015fikayet ula\u015ft\u0131r\u0131l\u0131rken, bunlar\u0131n 40 bin 147’sini ay\u0131pl\u0131 mal ve hizmetlere y\u00f6nelik \u015fikayetler olu\u015fturdu.<\/p>\n","protected":false},"author":1,"featured_media":50142,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[799,1402,1015,1080,890],"class_list":["post-50141","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi","tag-hizmet","tag-mal","tag-sikayet","tag-soz","tag-tuketici"],"_links":{"self":[{"href":"https:\/\/ikimisli.tr\/index.php\/wp-json\/wp\/v2\/posts\/50141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ikimisli.tr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ikimisli.tr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ikimisli.tr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ikimisli.tr\/index.php\/wp-json\/wp\/v2\/comments?post=50141"}],"version-history":[{"count":1,"href":"https:\/\/ikimisli.tr\/index.php\/wp-json\/wp\/v2\/posts\/50141\/revisions"}],"predecessor-version":[{"id":50143,"href":"https:\/\/ikimisli.tr\/index.php\/wp-json\/wp\/v2\/posts\/50141\/revisions\/50143"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ikimisli.tr\/index.php\/wp-json\/wp\/v2\/media\/50142"}],"wp:attachment":[{"href":"https:\/\/ikimisli.tr\/index.php\/wp-json\/wp\/v2\/media?parent=50141"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ikimisli.tr\/index.php\/wp-json\/wp\/v2\/categories?post=50141"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ikimisli.tr\/index.php\/wp-json\/wp\/v2\/tags?post=50141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n\n
\n \u015eikayet Konusu<\/td>\n Ba\u015fvuru say\u0131s\u0131<\/td>\n<\/tr>\n \n Ay\u0131pl\u0131 Mal ve Hizmetler<\/td>\n 40.147<\/td>\n<\/tr>\n \n Mesafeli S\u00f6zle\u015fmeler<\/td>\n 31.648<\/td>\n<\/tr>\n \n Fiyat Etiketi<\/td>\n 944<\/td>\n<\/tr>\n \n Ticari Reklam ve \u0130lanlar ve Haks\u0131z Ticari Uygulamalar<\/td>\n 21.345<\/td>\n<\/tr>\n \n Garanti Belgesi<\/td>\n 5.163<\/td>\n<\/tr>\n \n Di\u011fer Birimler
(iade-kapat\u0131lan-kapsam d\u0131\u015f\u0131-ba\u015fka kurum ve \u00fcniteye giden)<\/td>\n25.523<\/td>\n<\/tr>\n \n Abonelik \/ M\u00fcddetli Yay\u0131n S\u00f6zle\u015fmeleri<\/td>\n 4.060<\/td>\n<\/tr>\n \n T\u00fcketici Hakem Heyetleri\/T\u00dcB\u0130S<\/td>\n 3.257<\/td>\n<\/tr>\n \n \u0130\u015f Yeri D\u0131\u015f\u0131nda \/ Piramit \/ Taksitli Sat\u0131\u015flar<\/td>\n 799<\/td>\n<\/tr>\n \n Finansal mal ve hizmetler<\/td>\n 849<\/td>\n<\/tr>\n \n Devre Tatil<\/td>\n 840<\/td>\n<\/tr>\n \n Paket \u00c7e\u015fit S\u00f6zle\u015fmeleri<\/td>\n 818<\/td>\n<\/tr>\n \n \u00d6n \u00d6demeli Konut Sat\u0131\u015f\u0131 S\u00f6zle\u015fmeleri<\/td>\n 103<\/td>\n<\/tr>\n \n Piyasa Nezareti ve Denetimi<\/td>\n 121<\/td>\n<\/tr>\n \n Mevzuat – Haks\u0131z Kontrat \u015eartlar\u0131<\/td>\n 349<\/td>\n<\/tr>\n \n Di\u011fer<\/td>\n 4<\/td>\n<\/tr>\n \n Toplam<\/td>\n 135.970<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n","protected":false},"excerpt":{"rendered":"